FLYPRO After-Sales Policy

After-Sales Service

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  • FLYPRO After-Sales Policy

    This document provides the details governing the after-sales services offered by FLYPRO; which include the return, replacement and maintenance of goods.

  • Conditions of Return

    Goods can only be returned within 7 days upon receipt and only under any of the following conditions:

    (1) The item contains obvious defects and is returned before being flown.
    (2) Damages that occurred during transportation. Photographic evidence of the damages must be provided and the receipt of the goods from the postman must be refused.


    FLYPRO has the right to reject returned goods under any of the following conditions:

    (1) Goods returned after the 7th day from receipt.
    (2) Failure to reject goods upon delivery due to damages occurred during transportation.
    (3) Goods returned does not match the goods delivered. That is, not all components delivered are returned; including but not limited to packaging, peripherals, promotional gifts and instruction manuals.
    (4) Upon thorough review by FLYPRO technicians, the defect identified is not a result of the product and does not affect the product’s intended purpose or functionality.
    (5) Evidence of purchase is not provided along with the returned goods, or the evidence of purchase has been fabricated, altered or destroyed.
    (6) Damages caused by force majeure.

  • Conditions of Replacement

    Goods can be replaced only if Conditions of Return are met and only under any of the following conditions:

    (1) Delivered goods do not match the product description.
    (2) The item contains obvious defects before use.
    (3) Photographic evidence is provided of any damages occurring during transportation.


    FLYPRO has the right to reject the replacement of goods under any of the following conditions:

    (1) Goods returned after the 7th day from receipt.
    (2) Goods returned does not match the goods delivered. That is, not all components delivered are returned; including but not limited to packaging, peripherals, promotional gifts and instruction manuals.
    (3) Upon thorough review by FLYPRO technicians, the defect identified is not a result of the product and does not affect the product’s intended purpose or functionality.
    (4) Evidence of purchase is not provided along with the returned goods, or the evidence of purchase has been fabricated, altered or destroyed.
    (5) Damages caused by force majeure.
    (6) Damages caused by human factors; including but not limited to the misuse of the product, not operating the product according to the manual or tampering with the product’s internal components.

  • Conditions of Free Maintenance Service

    FLYPRO offers free maintenance service and cover the charges involved in the maintenance and shipping of the repaired product (customers are responsible for shipping costs involved in returning the product). Free maintenance service is only available upon satisfying all of the following conditions:

    (1) Part(s) to be replaced or repaired are within the Warranty Period (outlined in Section 4.2).
    (2) Provide evidence of purchase. Evidence will not be accepted if it is considered to be altered or fabricated.
    (3) Reasons for maintenance are not a cause of human factors; including but not limited to modifying or disassembling products without authorisation from FLYPRO.


    FLYPRO has the right to deny free maintenance service under the following conditions:

    (1) Damages caused by human factors; including but not limited to in-flight incidents and misuse of products.
    (2) Defects caused by altering or disassembling products without authorisation from FLYPRO.
    (3) Damages caused by not following official FLYPRO guidelines; including but not limited to the changing and charging of FLYPRO batteries.
    (4) Damages caused from not following the official FLYPRO manual outlining the correct handling and operation of the product.
    (5) Damages caused by operating in unfavourable weather conditions, including but not limited to heavy wind and rain.
    (6) Damages caused by flying in high traffic or high electromagnetic interference areas, including but not limited to airports, train stations, power lines and transformers.
    (7) Damages caused by disturbance from other wireless devices, including but not limited to radio and WiFi transmitters.
    (8) Damages caused by exceeding safe take-off weight.
    (9) Damages caused by flying a product when it consists aged or broken components.
    (10) Damages caused by the use of components that are not certified by FLYPRO.
    (11) Damages caused while flying with low battery level or while using a battery not certified by FLYPRO.
    (12) Damages caused by force majeure.

  • Conditions of Charged Maintenance Service

    FLYPRO charges for maintenance service under the following conditions:

    (1) Part(s) to be replaced or repaired are within the Warranty Period (outlined in Section 4.2).
    (2) Goods do not meet all the conditions required for the free maintenance service (outlined in Section 3).

  • Warranty Period for spare parts are as follows: