Global Global

Country

Global
Germany
United Kingdom
United States
Canada
Hong Kong
Saudi Arabia
United Arab Emirates
Australia
Sweden
Norway
Korea
New Zealand
France
Spain
Portugal
Austria
Belgium
Hungary
Ireland
Italy
Netherlands
Switzerland
Denmark
Finland
Malaysia
Indonesia
Philippines
Thailand
Vietnam
Israel
Singapore
Japan

English

Language

Shopping Cart

Filters

Personal menu

Preferences

Warranty Policy

For your shopping safety, all products purchased on FLYPRO.com enjoy our warranty policy.

These warranty policies include

1. No reason return and refund within 30 days (standard stock products).
2. Free maintenance or replacement within warranty period (standard stock products).
3. Free maintenance within warranty period (Consumable and Customized products).

FLYPRO.com warranty policy covers only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does NOT cover damage caused by accident, improper care/installation, negligence, normal wear-and-tear, or the natural breakdown of colors and/or materials over extended time and use. If the damage or failure is caused by these reasons above，the products could be considered for repair for a reasonable rate or a reduced price for a replacement piece (Customer pay the return cost of shipping and duties). Please refer the detailed list below for warranty period and product warranty attribute (standard stock products/Consumable, Customized products)

Warranty Policy for Different Product Attrributes

Product Attrributes	Within 30 days		Within Warranty Period		Out of Warranty Period
Standard stock products	No Reason		Free maintenance		Paid maintenance
	Return	✔	Replacement	✔	Pay for replacement
	Refund	✔	Refund	Negotiable	Refund	X
Consumable/Customized products	No Reason		Free maintenance		Paid maintenance
	Return	X	Replacement	Negotiable	Pay for replacement
	Refund	X	Refund	X	Refund	X

Warranty period

Product Category	Warranty period	Attrribute Type
DAC Cables	1-Year Warranty	Customized
AOC Cable	1-Year Warranty	Customized
Consumer electronic AOC	1-Year Warranty	Customized
Fiber Optic Transceivers	5-Year Warranty	Standard stock
Fiber Media Converter	1-Year Warranty	Consumable
Server Adapter	1-Year Warranty	Standard stock
MTP/MPO Fiber Cabling	1-Year Warranty	Consumable
Fiber Patch Cables	1-Year Warranty	Consumable
Mounting Chassis	1-Year Warranty	Consumable
PLC Splitter	1-Year Warranty	Consumable
CWDM MUX DEMUX	1-Year Warranty	Customized
Mini CWDM MUX DEMUX	1-Year Warranty	Customized
CWDM OADM	1-Year Warranty	Customized
DWDM MUX DEMUX	1-Year Warranty	Customized
DWDM OADM	1-Year Warranty	Consumable
Main Chassis	1-Year Warranty	Consumable
Power Modules	1-Year Warranty	Consumable
Network Management Unit	1-Year Warranty	Consumable
Transponder (OEO)	1-Year Warranty	Consumable
Amplifier Modules	1-Year Warranty	Consumable
Dispersion Compensation	1-Year Warranty	Consumable
Line Protection	1-Year Warranty	Consumable

Exclusions and Limitations

1. This Limited Warranty applies only to the product manufactured by or for FLYPRO.com, that can be identified by the "FLYPRO" or FLYPRO trademark, trade name.ect.
2. The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, abuse, misuse, low power or over-voltage, incorrect operation, poor/ bad environmental conditions and any unauthorized disassembly, repair or modification.
3. The warranty clause does not apply to products with modified internal electronic information, EEPROM information, etc. without authorized.
4. The warranty clause does not include system problems caused by third-party software, upgraded software or upgraded IOS of the connecting devices