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Return Policy

How to Start a Return to us

  • 1. Ask for and Fill a RMA(Return Merchandise Authorization) application form and send it to info@FLYPRO.com
  • 2. Wait for our customer service to confirm and approve the return/refund or replacement request with you
  • 3. You send the goods to our warehouse and give us the tracking number.
  • 4. The refund or replacement operation will be made once we receive your goods

General Return policy

FLYPRO.com offers 30 days without reason to return and refund or exchange for standard stock Goods(consumables excluded), buyers need to bear the freight and customs charges; No reason return and refund will not be accepted for consumables and customized Goods, unless they're defective on arrival.

Standard Stock Goods

The Goods without customization, including but not limited to Transceivers, Direct Attach Cables, Active Optical Cables, Media Converter, CWDM, DWDM, Passive Components, Fiber Tester

Consumables

Consumable items are mainly patch cables and MPO/MTP

Return Goods Within the Warranty Period

We provide replacement or repair for the defective Goods within warranty period. The deficiency must be due to manufacturing, not by the customer's wrong operation, in this case we may pay the freight and customs charges if we confirm that after we receive and check the returned goods.

Return Goods Out of Warranty Period

They could be considered for repair at a reasonable rate or a reduced price for a replacement piece If the Goods are out of warranty period. In this case you are responsible for the round trip freight and customs duties.

Refer to our Warranty Policy for detailed information

Before you return

All returns must meet the overall following guidelines in order for the individual return policy to apply:

  • 1) The product is purchased directly from FLYPRO.com.
  • 2) The returned product must be in a saleable condition and exhibits no physical damage.
  • 3) All the original product packaging (including instructions, accessories, trademark, etc.) must be sent back along with the product.
  • 4) A Return Merchandise Authorization (RMA) must be provided to FLYPRO.com.

If any of the above conditions and requirements are not met, the item is not confirmed as a faulty good, or the product is not returned with prior approval, the return case will be rejected under this policy. In this case, FLYPRO.com will not be responsible for any incurring charges.