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Warranty Policy

For your shopping safety, all products purchased on enjoy our warranty policy.

These warranty policies include
  • 1. No reason return and refund within 30 days (standard stock products).
  • 2. Free maintenance or replacement within warranty period (standard stock products).
  • 3. Free maintenance within warranty period (Consumable and Customized products). warranty policy covers only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does NOT cover damage caused by accident, improper care/installation, negligence, normal wear-and-tear, or the natural breakdown of colors and/or materials over extended time and use. If the damage or failure is caused by these reasons above,the products could be considered for repair for a reasonable rate or a reduced price for a replacement piece (Customer pay the return cost of shipping and duties). Please refer the detailed list below for warranty period and product warranty attribute (standard stock products/Consumable, Customized products)

Warranty Policy for Different Product Attrributes

Product AttrributesWithin 30 daysWithin Warranty PeriodOut of Warranty Period
Standard stock productsNo ReasonFree maintenancePaid maintenance
ReturnReplacementPay for replacement
Consumable/Customized productsNo ReasonFree maintenancePaid maintenance
ReturnXReplacementNegotiablePay for replacement

Warranty period

Product CategoryWarranty periodAttrribute Type
DAC Cables1-Year WarrantyCustomized
AOC Cable1-Year WarrantyCustomized
Consumer electronic AOC1-Year WarrantyCustomized
Fiber Optic Transceivers5-Year WarrantyStandard stock
Fiber Media Converter1-Year WarrantyConsumable
Server Adapter1-Year WarrantyStandard stock
MTP/MPO Fiber Cabling1-Year WarrantyConsumable
Fiber Patch Cables1-Year WarrantyConsumable
Mounting Chassis1-Year WarrantyConsumable
PLC Splitter1-Year WarrantyConsumable
CWDM MUX DEMUX1-Year WarrantyCustomized
Mini CWDM MUX DEMUX1-Year WarrantyCustomized
CWDM OADM1-Year WarrantyCustomized
DWDM MUX DEMUX1-Year WarrantyCustomized
DWDM OADM1-Year WarrantyConsumable
Main Chassis1-Year WarrantyConsumable
Power Modules1-Year WarrantyConsumable
Network Management Unit1-Year WarrantyConsumable
Transponder (OEO)1-Year WarrantyConsumable
Amplifier Modules1-Year WarrantyConsumable
Dispersion Compensation1-Year WarrantyConsumable
Line Protection1-Year WarrantyConsumable

Exclusions and Limitations

  • 1. This Limited Warranty applies only to the product manufactured by or for, that can be identified by the "FLYPRO" or FLYPRO trademark, trade name.ect.
  • 2. The warranty clause does not include any product damage caused by improper installation, accident hazards, natural disasters, abuse, misuse, low power or over-voltage, incorrect operation, poor/ bad environmental conditions and any unauthorized disassembly, repair or modification.
  • 3. The warranty clause does not apply to products with modified internal electronic information, EEPROM information, etc. without authorized.
  • 4. The warranty clause does not include system problems caused by third-party software, upgraded software or upgraded IOS of the connecting devices